sa365 Casino & Sportsbook Data Care

This page describes what we collect when you use sa365 and how we keep that data protected. When you register an account, deposit funds, or play games on our platform, you share personal information with us—your email, identity documents, payment details, and gameplay history. We take that trust seriously and explain exactly how we handle, store, and safeguard your information across our services.

Our sa365 privacy commitments centre on transparency, security, and your control. We do not sell your data to third parties for marketing. We use encryption, secure servers, and careful access controls to protect your account. We also explain when we must share information—for legal compliance, payment processing, or fraud prevention—and how you can access, correct, or request deletion of your data.

If you have questions about how we handle your privacy, this page answers the most common ones. For specific concerns, our support team is available in English and regional languages via the contact details at the end of this document.

What We Collect and How We Use It

We collect information in several categories. When you register a sa365 account, we ask for your email address, username, password, full name, date of birth, and phone number. This information lets us set up your account, communicate with you, and verify your identity. We also collect your address during account verification (KYC process)—we ask for proof of address such as a utility bill or lease agreement. This is a legal requirement to prevent fraud and money laundering.

Payment information is handled separately. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, we do not store your full bank details on our servers. Payment processors handle that information directly. We record transaction history—amounts, dates, payment methods used—so you can track your deposits and withdrawals. This record lives on our secure servers and is visible only to you and our support staff when assisting with account issues.

Gameplay data is logged continuously. We track which games you play, your bet history, session duration, and outcomes. This data helps us detect fraud, identify technical problems, and ensure fair play across our sportsbook, live-dealer tables, and slot games. We also collect your IP address and device information (browser, operating system) for security—this lets us flag unusual login attempts or suspicious account activity.

Our use of cookies and tracking

We use cookies to keep you logged in, remember your preferences (language, table filters), and measure how our platform performs. These cookies sit in your browser and are not shared with third parties for advertising. Some cookies expire when you close your browser; others persist for up to 12 months so you do not have to re-enter login details every time. You can disable cookies in your browser settings, but some sa365 features may not work properly without them.

We do not use tracking pixels or external analytics that follow you across the internet. We measure sa365 usage internally—how many players visit, which games are popular, how long sessions last—but this data is aggregated and does not identify you personally.

Data retention and deletion

We keep your account data while your account is active. If you close your sa365 account, we retain transaction history and gameplay logs for seven years, as required by financial regulations in supported jurisdictions. Personal information (name, address, ID scans) is deleted within 30 days of account closure, unless legal holds require us to keep it longer. If you request deletion of your data via our support team, we process that request within 14 days, respecting legal and regulatory exceptions.

Third-party processors: We share your data with payment processors (to authorize deposits and withdrawals), KYC verification vendors (to confirm your identity), and hosting providers (whose servers may sit outside Indonesia). All processors sign data-protection agreements and are forbidden from using your data for their own purposes.

Your Rights and Our Responsibilities

You have the right to access your data. Log into your sa365 account and download your gameplay history, transaction records, and account details. You can also request a full data export by contacting our support team—we provide this within 14 days. You have the right to correct inaccurate information (update your address, phone number, etc.) directly in your account settings.

You can request deletion of non-essential personal data. We will delete your name, email, and address if you ask, though this may limit your ability to withdraw funds or verify your account in the future. If you suspect your account has been compromised, contact us immediately and we will freeze your balance, reset your password, and investigate unauthorised activity.

We do not use your data for marketing emails unless you opt in. If you receive unsolicited emails, use the unsubscribe link in the message, and we will remove you from our list within 48 hours. We never send unsolicited SMS or push notifications promoting games or deposits.

Jurisdiction and data location

Our sa365 servers operate in multiple regions, including outside Indonesia. This means your data may be processed and stored in countries with different privacy laws. We use encryption and contractual safeguards to protect your information regardless of location. If you are concerned about data transfers, contact our support team to discuss options.

Our platform is available only where local law permits. We respect jurisdiction-restricted access: our services operate where applicable gambling and data-protection laws allow. If your location restricts online gaming, you should not access sa365. We do not knowingly accept users from jurisdictions where our service is prohibited.

Encryption and secure storage
We use SSL/TLS encryption for all data in transit. Account details, payment information, and gameplay history are encrypted at rest on our servers.
Access controls and staff training
Only authorised staff can view your data, and only when necessary. We train employees on privacy and security annually.
Breach notification
If we discover unauthorised access to your data, we notify you within 48 hours and provide guidance on account protection.

Our Privacy Policy and Contact

This policy applies to all sa365 products—sportsbook, live-dealer tables, slots, and esports markets—regardless of where you access them (web, mobile app, or tablet). We update this policy when our practices change or regulations require it. We announce major changes via email to users in Jakarta, Surabaya, Bandung, Medan, Semarang, and other supported regions. Your continued use of sa365 after an update means you accept the new terms.

We comply with data-protection principles applicable in supported jurisdictions. We collect data only for legitimate purposes, keep it accurate, retain it no longer than necessary, and ensure it is secure. If you have a privacy complaint, contact us first—we aim to resolve issues within 14 days. If we cannot resolve your concern, you may escalate to the relevant data-protection authority in your jurisdiction.

For privacy questions, account access requests, or data deletion, contact our support team at [email protected] or through the in-app messaging system available 24/7. We respond in English and regional languages. This privacy policy is effective from the date listed at the footer of our main site and applies to all new and existing users.